CLAIMS -QUICK REFERENCE GUIDE
TOURIST AUTOMOBILE
What to do in case of an accident or loss?
EVERY CLAIM MUST BE REPORTED BEFORE EXITING MEXICO AND RETURNING TO THE UNITED STATES.
To request assistance while in Mexico, please CALL:
Accident Report:
CALLING FROM MEXICO:
800 801 0117
CALLING FROM ANY US PHONE LINE:
+52 81 8864 9322
CALLING FROM MEXICO:
800 801 0117
CALLING FROM ANY US PHONE LINE:
+52 81 8864 9322
Roadside Assistance:
CALLING FROM MEXICO:
800 767 4357
CALLING FROM ANY US PHONE LINE:
+52 55 4195 5348
CALLING FROM MEXICO:
800 767 4357
CALLING FROM ANY US PHONE LINE:
+52 55 4195 5348
For Claims Follow ups:
CALLING FROM MEXICO:
81 8122 2214
CALLING FROM ANY USA:
844 804 9288
CALLING FROM MEXICO:
81 8122 2214
CALLING FROM ANY USA:
844 804 9288
24 HOURS A DAY, 365 DAYS OF THE YEAR.
You'll be required to furnish the following information:
Policy No.
Driver's name
Vehicle description.
In the event of ACCIDENT
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Remain calm, if you are not out of harm way, remain on site, if the authorities from the actual site remove from the vehicle, notify immediately to the insurance company. |
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Should there be need for medical assistance to attend the loss or if the physical damage were considerable, please request the assistance of the official authorities. |
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Regardless of a liability, do not accept or grand any kind of settlements with third parties nor with the official authorities, allow CHUBB to assist you on these regards. |
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Assist the official authorities in all requested information they may require and request copy of the official report of the loss, which must be furnished to the insurance company's representative. |
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Do not leave your vehicle unattended because not all policies cover partial theft. |
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CHUBB representative will ask you for the following documentation : |
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You'll be required to fill out a claim survey; CHUBB's representative will assist you with the whole procedure . |
In case of total theft: report immediately to the official authorities and cooperate with the insurance company in order to recover the vehicle.
THANK YOU FOR YOUR PREFERENCE.
CHUBB SEGUROS MEXICO, S.A.
